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customer retention

Customer opening package

What is the Role of Customer Service in Customer Retention?

Great customer service is the cornerstone of any effective customer retention strategy. It has the power to increase customer value and overall revenue, as returning customers offer more value than new customers. This suggests your customer service tactics and customer…
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June 29, 2021
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How You Can Get More Feedback from Your Customers

Most business people are acutely aware that customer feedback is crucial to ensure they are increasing customer satisfaction, but how can you get more of it? The goal is to ultimately gain a better understanding of your customers, along with…
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June 4, 2021