For small businesses, the decision for outsourcing talent can be a critical one. Outsourcing involves hiring external individuals or companies to handle specific tasks or functions that would typically be performed in-house.
In this article, we will explore:
- Why Do Companies Outsource?
- Pros of Outsourcing
- Cons of Outsourcing
Why Do Companies Outsource?
One of the primary reasons small businesses opt for outsourcing talent is cost savings. Outsourcing eliminates the need to hire full-time employees and incur associated costs like salaries, benefits, training, and overhead expenses. Instead, businesses can engage outsourced talent on a project or contractual basis, paying only for the specific services required.
This cost-effective approach allows small businesses to allocate their limited resources more efficiently.
Access to Expertise
Outsourcing provides small businesses with access to a wide range of expertise and specialised skills that may not be available internally. Whether it’s web development, graphic design, marketing, or accounting, outsourcing allows businesses to tap into a global talent pool and work with professionals who possess the specific knowledge and experience required for the task at hand.
This access to expertise enables small businesses to deliver high-quality results without investing in extensive training or hiring additional staff.
Flexibility and Scalability
Small businesses often encounter fluctuations in their workload and staffing requirements. Outsourcing provides the flexibility to scale resources up or down quickly, depending on demand.
During busy periods, businesses can bring in outsourced talent to handle the increased workload. During slower times, they can reduce or pause outsourced services, avoiding the financial burden of idle employees. This flexibility allows small businesses to adapt to changing market conditions effectively.
Focus on Core Competencies
Outsourcing non-core functions allows small businesses to focus on their core competencies and strategic objectives.
By delegating tasks such as payroll, IT support, or customer service to external experts, business owners and their in-house teams can concentrate on activities that directly contribute to their competitive advantage and revenue generation. This focus enhances productivity, efficiency, and the overall performance of the business.
Outsourcing time-consuming tasks can free up valuable time for the business. Delegating administrative, repetitive, or specialised tasks to outsourced talent allows internal staff to concentrate on higher-value activities, such as business development, innovation, or customer relationship management.
Pros of Outsourcing
There are many factors that could prompt a small business to outsourcing. Here are some significant ones to take into account:
- Expanded skill set. Outsourcing talent provides access to a diverse set of skills and expertise that may not be available internally. This expands the capabilities of the small business and allows for the completion of complex or specialised tasks.
- Cost control. Outsourcing talent allows small businesses to have better control over their costs. By engaging outsourced professionals on an as-needed basis, businesses can avoid fixed payroll expenses and only pay for the services they require.
- Increased efficiency. Outsourcing certain functions can streamline processes and increase overall efficiency. Outsourced professionals are often specialised in their respective areas, allowing tasks to be completed more quickly and effectively.
- Global talent pool. Outsourcing talent opens up opportunities to work with professionals from around the world. This provides access to diverse perspectives, innovative ideas, and a broader range of experiences.
Many Australian firms seek skilled talent from other countries to compensate for the local job market not having suitable candidates for their needs. Some of the outsourcing vendors in other countries go as far as recruiting talent with prior certification in Australia or experience working with Aussie firms.
In the case of an accountant, that person would be an accounting graduate in their homeland with a CPA licence, but have made an effort to get certification by ICAA, IPA, and CPA Australia, plus attended correspondence courses in Australia.
Cons of Outsourcing
Outsourcing can also lead to criticism, making it imperative to approach it with careful consideration. Here are a few commonly raised points of criticism:
- Communication challenges. When working with outsourced talent, communication can be a potential challenge. Differences in time zones, language barriers, or cultural nuances may impact effective collaboration and understanding. Communication problems may be exacerbated by connectivity issues.
- Quality control. Maintaining consistent quality control can be a concern when outsourcing talent. Small businesses need to establish clear expectations, provide thorough briefings, and implement quality control measures to ensure that the outsourced work meets their standards.
- Lack of control. Outsourcing certain tasks means relinquishing a certain level of control over the process. Small businesses must rely on the expertise and reliability of the outsourced talent to deliver results. This requires careful selection and ongoing monitoring of the outsourced partners.
- Security and confidentiality risks. Sharing sensitive business information with outsourced talent carries inherent security and confidentiality risks. Small businesses need to implement robust data protection measures, non-disclosure agreements, and choose reputable and trustworthy outsourcing partners to mitigate these risks.
- Dependency on external providers. Outsourcing critical functions may create a level of dependency on external providers. If an outsourced partner becomes unavailable or fails to meet expectations, it can disrupt operations and cause delays. Small businesses should have contingency plans in place to mitigate such risks.
- Cultural and regulatory differences. Engaging outsourced talent from different countries or regions can introduce cultural and regulatory differences that may impact the project or task. Small businesses need to be aware of these differences and proactively address them to ensure smooth collaboration and compliance with local laws and regulations.
While outsourcing can provide help for small businesses, owners must evaluate their specific needs, assess the potential benefits and risks, and make sensible decisions based on their unique circumstances.
DISCLAIMER: This article is for informational purposes only. BARTERCARD has no business relationships with any organisation or companies mentioned in the article. Please consult a financial advisor and business coach for your solutions.