Change

A Change to your Bartercard Logins – We apologise For Any Inconvenience!

Bartercard has upgraded its technology to give you an improved user experience and keep aligned with ever – moving security changes.

The following change has impacted the logins for MYBC, the Mobile Phone Application, Marketplace and Search.

What Does This Mean For You? 
If you use one email address for multiple Bartercard usernames this will unfortunately affect you.

With the new increased security features each username must have a unique email address associated with it.

How Do You Proceed With These Changes?

Option 1 
It just takes a few minutes to change an email in MYBC.

You will need to login with your first email, then update that email:

  • Visit mybc.bartercard.com and click Login
  • Login with your Bartercard Username
  • Click ‘My Profile’ then ‘Personal Details’ in the drop-down bar
  • Change the email in the ‘Email Address’ field
  • Click ‘save’

Then you can login with your second Username with the original email.

Option 2 
Alternatively, you can use a Social Media Login for the second email.

To do so, register with Facebook, Google or Windows Live by following these steps:

  • Visit mybc.bartercard.com and click ‘Login/Register’ in the top right hand corner of the screen.
  • Click on either the Facebook, Google Plus or Windows Live icon
  • If you have an existing Facebook, Google or Windows Live account follow the prompts to login and create a new registration for your account.
  • If you don’t have an existing Facebook, Google or Windows Live account select the create account option to create a free account. Follow the prompts to create an account, and then to create a new registration for your account.

Option 3 
Please contact your Account Manager or Bartercard Head Office on 1300 227 837 where we can assist you directly.

Additional Log In Changes That May Affect You 
The following login changes are also effective from 9th October 2018.

If you are using a Bartercard login, you won’t be able to login with your card number anymore. 
You will need to use a Bartercard Username to login into all of our platforms. If you don’t remember your Bartercard Username, please contact Bartercard Head Office on 1300 227 837. Alternatively, you will be able to login with your registered email address once the changes take effect.

Mobile Phone: Using Facebook to login will be temporarily unavailable. 
You will need to use a Bartercard Username and password to login via mobile. If you have not registered for a Bartercard Username, please do so in MYBC. If you’ve forgotten your Bartercard Username, please contact Bartercard Head Office on 1300 227 837.

If you are logging in via Windows Live, you will need to agree to terms and conditions on your first login. 
On first use of a Windows Live login, you will be taken to the MYBC registration page and will need to re-register. This is a once only and next time you login all will be back to normal.

For a leading user experience, please use Internet Explorer 11 or Chrome when accessing our platforms. 

For any further assistance please contact Bartercard Head Office on 1300 227 837 where we can assist you directly.

Forgotten your password or can’t login?

1. If you haven’t yet logged in to any of the Bartercard platforms, and your password is saved in your browser, you may be able to retrieve it in a few simple steps.  Please refer to the instructions below for some browsers. 

2. If you haven’t logged in to any of the Bartercard platforms, and your password isn’t saved in the below browsers, please contact Bartercard Head Office on 1300 227 837 (Australia) or 0508 226 654 (New Zealand).

Did you get blocked? Simply contact Bartercard Head Office on 1300 227 837 (Australia) or 0508 226 654 (New Zealand).

Bartercard Mobile Application – our latest version is 3.0.1.  If you are not on this version, please download it from your phone store.

Instructions to retrieve saved passwords from the following browsers:

Chrome

  • In the top right hand corner of the browser, click the three dots;
  • Select Settings then click Passwords at the top;
  • Click the eye icon to the right of the password that you want to view;
  • You should then be able to see your password.

Firefox 

  • In the top right hand corner of the browser, click the three bars then select Options;
  • Select Privacy and Security then click Saved Logins and Show Passwords;
  • You should then be able to see your password.

iOS 

  • Click Settings then click Accounts & Passwords and App & Website Passwords;
  • To access the password (providing it’s saved), click the relevant website and the password will appear.

3. If you have already successfully logged in, click ‘Don’t remember your password?’ (pictured below), then follow the steps.